We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received. It is up to company’s management to decide whether the returns are accepted for the particular item/product.
We do not accept returns for perishable items, intimate items, gift cards, downloadable products, and beauty items.
If you wish to return your item, we must receive your request via email to [email protected] or via +94 778 64 44 64 (voice | WhatsApp | Viber | imo) within one day of the date you received your item.
Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved. Company management has all the rights to decide whether the refund needs to be done based on the product type/ condition of the returned product and the situation.
If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email [email protected] or via +94 778 64 44 64 (voice | WhatsApp | Viber | imo) within 1 day of receiving your product to begin the process.
After you’ve submitted a return request to [email protected] or via +94 778 64 44 64 (voice | WhatsApp | Viber | imo), our agents will assist you on how you should proceed further.
You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.